Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Ethan & Emma you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.) Simply contact us for return requests.
Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time EthanAndEmmaCompany.com does not accept Cashier's Checks or Money Orders.
Q: Do you charge sales tax on any item?
A: Lau International, LLC (dba Ethan & Emma), is required by law to collect sales tax on orders shipped to Virginia. If you are shipping to Virginia, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Q: Is it safe to use my credit card on your site?
A: Yes! EthanAndEmmaCompany.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What forms of payment do you accept?
A: EthanAndEmmaCompany.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.
Q: How can I get assistance if I need it?
A: Two Quick and Easy Solutions - We're Here to Help You!
Call Our Customer Loyalty Team:
We are here for you Monday-Friday between 9am-5pm. If we are not answering the phone during office hours is because we are assisting another customer. Please make sure to leave us a message because you are important to us and we want to make sure we can get back to you as soon as possible.
Our Customer Loyalty Team looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email us at [email protected]
Q: How do I know it is safe to shop with you?
A: EthanAndEmmaCompany.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
Q: Is there a way I can learn more about the Ethan & Emma Family?
A: We Are a Service Company That Happens to Create and Sell Premium Baby Products:
We believe that if we give our customers a great shopping experience plus high quality products, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority. In addition to offering high quality and long lasting products, we strive to provide you with the best service in the industry.
Q: What are your shipping and return policies?
A: We Offer The Fastest Shipping & Hassle Free Returns!
We off Standard Shipping for $7.50 (arrives within 5-8 business days) and 2 day Expedited Shipping (arrives within 2 business days) for $12.00 no matter how many items you order.
Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency.
We do not offer international shipping. Please contact us for more information on your local dealer in your country.
We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests. Return Policy Does Not Apply To Products Purchased with a Discount Code.
For assistance with your return or exchange, please call the our Customer Loyalty Team at 1-866-513-9121.
Have questions? Our Customer Loyalty Team is happy to help!
Call us Mon-Fri 9am-5pm EST:
Email us at [email protected]